Frequently Asked Questions

What does unlimited really mean?
Yes, you can send as many design requests as you like. The turn-around time will depend on the volume and complexity of the job. Some request may be simple and require 1-2 days to complete, while more complex designs will need more time. I will always let you know how much time each design request will require to complete. All requests will  be processed in a queue, so basically first in, first out. If you are not happy with any of the design concepts, you can then request as many changes to that concept as you like at no additional cost.

What if I send you 100 different requests in one go?
I work by a queuing service, meaning that I’ll process each request individually and will not progress to the next request until the current one is 100% completed. I will do my best when clients are in a hurry to deliver something, but the rule of thumb is that I will process a single request for clients at any given time.

How fast will I get my design graphic?
Everything will take a minimum of 1-2 business day, however getting your final design graphic will depend on whether you request additional revision(s) to the design graphic. Before I start a job, I will be able to provide a time estimate which will tell you how long the task will take. A relatively simple design request can be delivered within 1 – 2 business days, whereas smaller tasks (such as font changes or change colors to a dark shade) can generally be turned around in the same business day.

What can I request?
The rule of thumb is as long as you can reasonably explain it in an email, then you can request a design.

Are there restrictions to the types of design work that you do?
As long as it is a request for a static graphic design, I’ll be able to complete the job. I don’t do video editing, animations, CAD, 3D work, magazine layouts, programming and coding. If in doubt, feel free to ask me before signing up.

Who owns the work that is designed?
You own everything that is designed by me. You have 100% ownership to do what you like with the job.

Just received my design work but I’m not 100% happy, what now?
You can request an unlimited number of changes, this means I will keep working on the design until you are 100% happy.

I am an agency, can I resell the work completed?
Yes as you own all rights to the work, you can resell it as you see fit. If anything, this would be perfect to pick up the smaller pieces of work to free up bigger projects for your team.

Do I need to commit to a contract?
No, you can cancel at any time.

Do you do web design?
Yes, I can make graphic elements for your website. If you need a full-blown website, I can discuss a separate scope for that.

Do you do branding projects?
Yes, branding projects are done as a separate scope.

How about revisions, how long will this take?
Every revision will take at least 1 business day, and if it’s a more complex change may take longer. As with the initial design request, I will provide you with a time estimate on the change.

Do you work on the weekends?

I have signed up, what now?
As soon as you sign up, you’ll have access to the design request system, from there you can immediately place your request and get your job started.

I have multiple brands I’m working on, can you cater for this?
Most certainly!

How do I cancel my account?
It’s easy, either email us or click “cancel” in the account management section after you login.

What if I need something done immediately?
To ensure quality of work, I require at least 1-2 business day to complete a task. You can put in a request to have the design completed urgently which I will try to adhere to.

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